Salesforce Agentforce: 70% autonomous case resolution
A global enterprise deployed Salesforce Agentforce with 35+ partner MCP servers from AgentExchange, achieving 70% autonomous resolution of customer cases.
The Problem
Custom application development for each new integration required 6-8 week dev cycles. Agents couldn't reason across systems.
How MCPner Solved It
They connected Salesforce Agentforce to the AgentExchange marketplace, discovering pre-built MCP servers from Stripe, Google Drive, AWS, and Notion.
MCP Stack Used:
Measurable Outcomes
Agents autonomously resolved 70% of administrative and billing cases. Case handling time dropped from 45 minutes to under 5 minutes.
Key Metrics:
AgentExchange turned our CRM into an AI workforce. Our admins now ship agent workflows as easily as installing a mobile app.
Sarah Chen
Director of Customer Operations, GlobalTech Solutions
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